WPA has announced the rollout of a bespoke Healthcare Finder tool to help customers access trusted healthcare providers and make informed choices about their care. It will further enhance patient choice and make the journey from claim to treatment faster and more seamless.
Integrating with the latest technology and underlining WPA’s commitment to its core ethos of freedom to choose, customers can now find, compare, and book healthcare consultants with ease giving them control of their recovery journey while making the most of WPA’s service credentials.
With just a few clicks, customers can generate a tailored list of GMC licensed specialists and gain valuable insights into each consultant, including: 
For even greater convenience, the calendar integration enables customers to view real-time appointment availability and book directly at a time and place that suits them. Alternatively, the portal provides direct links to treatment providers’ own booking pages or contact details for their chosen consultant via phone or email.
A spokesperson said WPA had always been committed to providing unparalleled choice and flexibility. Unlike other insurers that limit access to a restricted panel of specialists, WPA is adding to the recommendations of GPs, families and friends honing their customers’ decisions towards the right consultant for them.
Sharon Shier, WPA’s Chief Customer Officer, said: “Our commitment is to exceed expectations, and choice is a crucial part of that. Partnering with Doctify enables our members greater control over their healthcare journey, helping them to select the right consultant, whether or not they are fee agreed, based on clinical suitability, location, and real-time availability.
“This initiative further improves what we are doing for our customers giving them the information and confidence to make informed decisions about their care.”
This latest development is part of WPA’s ongoing commitment to streamlining healthcare access and claims processes where customers will benefit from:
This initiative also benefits hospitals and consultants—allowing them to focus on patient care while automation handles the administrative workload.
The spokesperson said that while the self-service innovation wass not a replacement for traditional support channels but an additional option, it offered customers more ways to engage with their policy and progress their claim and treatment journey.
They said that with average call wait times of less than 120 seconds, WPA continued to provide excellent customer service while offering new, technology-driven solutions that put choice, speed, and convenience at the forefront of their service offering.
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