WPA has won the Outstanding Cashplan award for their work with LifeStage Health at the Cover Excellence Awards in London. The scheme was launched a year ago providing, initially to women, access to care, raising awareness and promoting an understanding of life’s natural challenges. Men were included in June of this year and it was extended to the SME market a month ago.
Sharon Shier, WPA’s Head of Product Development, said: “There is nothing like LifeStage in our market. It is continuously evolving to reflect the needs of our customers today and in the future. I’m particularly grateful to everyone at WPA keeping us at the top of our game.”
WPA has been recognised eight times this year for their product innovation and market leading service proposition. Alongside creating award winning products, such as LifeStage health, they continue to focus on the service they provide to their customers.
Mark Southern, WPA’s Sales and Marketing Director, added: “We are passionate about providing contemporary products which meet a real need, alongside customer service which is truly market leading.
“We listen intently to customer feedback to help us improve and provide even better service. During September our customers waited on average only 87 seconds for their calls to be answered.
“Our WPA Health App has been designed with customer convenience in mind – over 90% of our cash plan claims are now submitted via our app. Our TrustPilot rating is the highest of any UK Health Insurer at 4.8/5 stars and only one complaint was upheld by the FOS against WPA in 2021 and only three in the last five years.”