Taunton-based independent property agents, Alpha Housing Services, has received a prestigious ARMA (Association of Residential Managing Agents) ACE award. Having been shortlisted as a finalist in two categories, Alpha was thrilled to take home the ARMA ACE award for Outstanding Customer Service.
Alpha has already received a great deal of recognition from the industry, being either shortlisted, nominated or finalists for various industry and business awards over the years.
A spokesman for Alpha said block and property management was not just painting walls and replacing light bulbs. Alpha has turned buildings with maintenance challenges into thriving places to live. Through the use of customer case studies, the team was able to highlight to the judges how they provide exceptional service not only daily but also in times of complex and unprecedented situations.
Being the leading professional body for property management services, ARMA has over 300 managing agents on their books. There were more than one hundred applications across the awards, including many from larger national agencies..
Managing Director, Piers Wrangham, said: “The team and I were utterly delighted to win this award; it was certainly the award that we felt meant the most to us. We have always prided ourselves on putting our customers at the heart of what we do, so to win, with such a high standard and against competition from other national agents has reaffirmed how worthwhile all the hard work is on a daily basis.”
The ARMA Judges recognised that the team at Alpha worked hard to listen to clients and understand requirements. They were impressed by Alpha’s ability to provide necessary services to support each property management need, even during complex situations, stating: “This entry really stood out, particularly with the use of video case studies and strong google reviews. Alpha were very honest about the challenges they faced and how they have overcome them.”
With more than one hundred five star Google reviews, more than any other agent in the area, Mr Wrangham said Alpha had proven itself to be the number one property and block management company for the Southwest in 2022!
To learn more about Alpha Housing Services Ltd., visit https://www.alphahousingservices.co.uk/services.