Western Logistics, headquartered in Exeter, has become one of a very small group of courier companies in the South West to gain certification to the ISO 9001:2015 Quality Management Systems standard.
Western Logistics, is an independent logistics organisation, providing global freight services by air, sea and road.
The business was founded back in 2004 by Lyndon Reeve and over the last 16 years he has grown the customer base across the South West and wider across the UK based on his philosophy of caring, listening and providing a first-class service.
While at a Hinkley Point C supplier workshop, Lyndon met Sara Duff, a fellow member of Somerset Chamber, who explained her background in helping companies understand the value which ISO 9001 can bring to a business, helping them access new markets, drive internal efficiencies and steer continuous business improvement.
In order to continue the company’s growth strategy and enter new markets, including tendering for business at Hinkley Point C, Lyndon decided to progress getting certified to ISO 9001:2015. Following the event, Sara met with Lyndon and continued the discussions regarding the services which Equas Consultancy Limited, a specialist ISO consultancy, provide to SMEs to help them implement ISO compliant management systems.
Richard Duff, an IRCA lead auditor for ISO 9001:2015 and ISO 14001:2015 (Environmental) standards then worked with Lyndon, Mellissa Alderman, the compliance manager, and the wider team at Western Logistics to implement the ISO 9001 compliant management system using their cloud-based ISO management and legal compliance software platform, Activ.
Three months later, they were ready for the visit by their chosen UKAS-accredited certification body, Interface NRM and they were successful in gaining their ISO 9001:2015 certification. Commenting on this achievement, Lyndon said: “Gaining ISO 9001 certification is a key part of our growth strategy and has really helped bring my team together to focus on continuous improvement. We couldn’t have achieved this without Richard’s support.”